Our account
During our tenancy at Reveal Playa Vista, my wife was sexually harassed by an on-site maintenance employee. We reported it to management. Rather than the matter being resolved, we were pressured toward a non-disclosure agreement and the employee remained on staff. In the course of speaking up, we learned we were not the only ones — there were other reports of sexual harassment connected to the same staff member.
Because of the situation, the prior management (Greystar) acknowledged the severity, allowed us to break the lease early, and waived the outstanding balance and early-termination fee — in writing — refunding our security deposit. That should have been the end of it.
Then the property changed hands. The new management (Sentral) ignored Greystar's waiver, revived the "outstanding" balance that had already been forgiven, and reported us to collections — damaging our credit over a debt we did not owe. When we raised the harassment again, we were told there was nothing further they could do.
We have preserved the full record: dates, correspondence, management's written replies (including the waiver and the NDA offer), and a police report filed with the Los Angeles Police Department. The timeline below is drawn directly from that documentation.
Timeline
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The complaint
A sexual-harassment complaint was raised with on-site management regarding a maintenance employee.
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The response
Instead of resolution, we were steered toward a non-disclosure agreement and ultimately left our home before the lease ended to feel safe. We later learned there were other reports involving the same employee.
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Lease released & balance waived (Greystar)
Prior management acknowledged the situation, let us break the lease early, and waived the outstanding balance and early-termination fee in writing.
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New ownership reverses the waiver (Sentral)
After the property changed hands, the new management ignored Greystar's waiver, revived the already-forgiven balance, and reported us to collections — damaging our credit over a debt we did not owe.
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Sept 5, 2025 — "under investigation"
Management acknowledged the report and said the matter was being reviewed.
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Sept 15, 2025 — referred to "local authorities"
Management stated there were "no additional steps" they could take and directed us to the police.
For the record
This isn't a vague complaint. Below is a public Yelp review we posted documenting what happened, including a screenshot of management's own written offer to waive the balance in exchange for an NDA — the same balance later sent to collections.
